At Jewels of Love, your satisfaction is our priority. We take utmost care in crafting and delivering every jewelry piece. However, if you receive a damaged product or the wrong item, we are here to help with a quick and easy return or replacement process.
1. Eligibility for Return or Replacement
Returns or replacements are accepted only under the following conditions:
- You received a damaged or defective product
- You received a wrong item that differs from what you ordered
No returns or replacements are accepted for reasons such as change of mind, design preference, or custom-made jewelry.
2. Return Request Duration
You must raise a return or replacement request within 2 days of receiving the product. Requests made after this period will not be accepted.
3. Process for Return / Replacement
- Contact our support team at Jewelsoflove27@gmail.com with your order ID, reason for return, and product images showing the issue.
- Once approved, our team will arrange for a pickup or guide you through the return process.
- The product must be unused, in its original packaging, with all tags and authenticity cards intact.
4. 100% Money-Back Guarantee
If the returned item meets our inspection criteria, you will receive a 100% refund of the product value or a replacement as per your choice. Refunds will be processed within 3–4 business days after product verification.
5. Non-Returnable Items
- Custom-made or personalized jewelry
- Items damaged due to customer handling, misuse, or wear after delivery
6. Contact Us
For return or replacement assistance, please reach out to:
📧 Jewelsoflove27@gmail.com
📍 Jewels of Love, E201 Alaknanda Society Sector 56, Gurugram, Haryana, 122011